Get Expert UK Support
Our professional team is available around the clock to ensure your gaming experience is seamless.
Contact Methods
Live Chat
Fastest way
Instant help 24/7. Average response time: 30 seconds.
Availability: 24/7
Languages: English
Response: Within 30 seconds
Detailed help
For complex questions and technical issues. Response within 24 hours.
Email: support@mrpunter.com
Response: Within 24 hours
Languages: All
Phone
Personal contact
For urgent matters and complex issues. Free call.
Phone: +44 20 7946 0958
Availability: 24/7
Cost: Free
Frequently Asked Questions
Account & Security
Help with account, login and security questions.
Common issues:
- ✓ Forgotten password
- ✓ Login problems
- ✓ Account verification
- ✓ Account security
- ✓ Blocked account
Payments & Withdrawals
Help with deposits, withdrawals and payment methods.
Common issues:
- ✓ Deposit problems
- ✓ Slow withdrawals
- ✓ Unknown transactions
- ✓ Rejected payments
- ✓ Deposit limits
Games & Bonuses
Help with games, bonuses and technical issues.
Common issues:
- ✓ Games not loading
- ✓ Bonus problems
- ✓ Wrong winnings
- ✓ Technical issues
- ✓ Wagering requirements
Responsible Gaming
Help with responsible gaming and self-exclusion.
Common issues:
- ✓ Setting limits
- ✓ Temporary suspension
- ✓ Permanent exclusion
- ✓ Addiction help
- ✓ Contact organizations
Response Times
Live Chat
Instant help with simple questions
Detailed response to complex questions
Phone
Personal contact for urgent matters
Contact Form
Structured questions and complaints
Contact Form
📝 Send us a message
Fill out the form and we'll respond as soon as possible.
ℹ️ Additional Information
Please read the following information before sending the form:
Important information:
- 📧 Email: Use email from your account
- 🔍 Detailed description: Describe the problem in detail
- 📱 Screenshots: Attach screenshots if possible
- ⏰ Response: We'll respond within 24 hours
Contact details:
- Email: support@mrpunter.com
- Phone: +44 20 7946 0958
- Address: MrPunter Ltd, London, UK
- License: UKGC
Working hours:
- Live chat: 24/7
- Email: 24/7
- Phone: 24/7
- Contact form: 24/7
🛡️ Responsible Gaming
MrPunter UK is committed to responsible gaming. Play responsibly and seek help if needed.
18+
Adults only
Limits
Set your limits
Help
Seek help
Support FAQ
Quick answers to common support-related questions.
Typically, we require a valid government-issued ID (Passport or Driver's License) and a recent utility bill or bank statement as proof of address. Our team will guide you through the secure upload process.
Our primary support language for the UK market is English. However, we have translation support available for major European languages if required.
Yes, if the phone line is busy, you can leave a ticket via email requesting a callback, and one of our agents will contact you at your convenience.